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![]() If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. Note: HP Printers do not work or connect to 5Ghz networks. Not to worry, I will be glad to assist you. Kudos to you for trying to troubleshoot the issue on your own. I understand that you are unable to scan from your printer using your computer running on Window 10, is that right? ![]() ![]() Welcome to HP Forums and Thanks for the post. ![]()
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